Privacy Policy

This policy applies to our shop at https://shop.safepairofhands.co.uk, as well as any website, mobile application, or other service offered by Safe Pair of Hands Technology that includes a link to this policy.

Who we are

Safe Pair of Hands Technology is a limited company registered in England & Wales (10778078) with our registered office being at 65 Brighton Road, Worthing, BN11 3EE.

If you wish to contact us with any questions or comments about this policy, your personal data, our use and disclosure practices, or your consent choices, then please feel free to write to us at the above address, or email our team at sales@safepairofhands.co.uk.

Information collected by us

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:

  • Remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout; and
  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

On visiting our site, you will be prompted to select which cookies you would like to allow. You can change this at any time by using the 'Manage Website Data Collection Preferences' link at the bottom of each page.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalisation

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

Other uses of personal data

HubSpot

We use HubSpot to help manage our customer relationships, including website chat functionality. For more information on the cookies set by HubSpot sets, please visit their website.

How do we process your information?

We use an external provider to run our store, BigCommerce . BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

We also use other, external providers to provide the most competitive services. For example:

  • Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information such as Stripe.
  • Shipping: We integrate with shipping companies to fulfill your orders such as DPD.
  • Suppliers: We use a variety of suppliers, who will occasionally deliver a product straight to you.

How can you control your personal data?

Access, Correct, Erasure, Port, Object.

If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We only retain the Personal Data collected for as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes and updates to this policy

Please revisit this page periodically to stay aware of any changes to this policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the policy.